We work hard to make sure that all items are sent out in full working order and of the highest quality. However, if you are not happy with the items you have received, you have the option to return your order within 28 days. Please follow the steps below to return your item:
- Should you choose to return your goods, you will need to contact our Customer Service team on +44 (0)1451 830083.
- In the event of goods being returned, you will be issued with a returns form to send back with the goods. Unfortunately goods cannot be accepted without this form.
- Goods returned after 7 days will be subject to a handling charge, and goods cannot be returned if a request is received after 28 days from delivery.
- If the goods are being collected, they will be collected 2-3 working days from the return request. If the goods are not available for collection when the carrier arrives, it then becomes your responsibility to return the goods to us undamaged.
- All goods should be returned in a reasonable condition, in their original packaging and in a STRONG corrugated cardboard carton for protection during transit.
- If a credit is required, this will be issued when the goods have been received into our warehouse.
Please attach the returns form securely to the parcel.
Whilst care has been taken in preparing this information, it is given in good faith and no responsibility can be accepted for loss or damage caused.